TERMS & CONDITIONS
These Terms & Conditions govern the use of our resort and its services. By booking a room or using any of our facilities, you acknowledge and agree to follow all rules and regulations outlined here. Your continued use of our services is acceptance of these terms.
RESERVATION & PAYMENT POLICY:
- Resort Standard Check-in time is 12:00 PM and Check-out time is 10:00 AM.
- Early check-in/late check-out privileges are subject to availability.
- Reservation is non-transferable for security reasons.
- Guests are bound to produce an original proof of identity or any digital format at the time of arrival at the Resort.
- Each booking may have its own specific terms. If there's ever a difference between our general rules and the terms of a specific offer, the offer's terms will apply.
- Payment can be made using UPI payments, Bank transfer, and Cash. (UPI payments or Cash available onsite only)
- All applicable taxes will be charged as per the prevailing rates at the time of reservation. As per current guidelines:
Note: Taxes rates are subject to change as per government regulations.
CANCELLATION & REFUND POLICY:
- Cancellations made at least 4 days before the arrival date will not incur any cancellation charges (100% refund). No refund if cancellation made less than 48 hours of the arrival date (zero Refund).
- Group Cancellation (5 rooms & above):
- Cancellations made 20 days or more prior to arrival: We will provide a 100% refund.
- Cancellations made 6-19 days prior to arrival: We will provide a 25% refund.
- Cancellations made less than 6 days prior to arrival: No refund will be given.
- Booking amendments are allowed based on availability and may be subject to added charges.
- Rooms will be held until 7:00 PM on the day of your scheduled arrival. If you are unable to use your room and do not arrive before 7:00 PM without prior notice of your late arrival, rooms will be released, and reservation fee will not be refunded.
- No refunds will be given for bookings made under any discount rates.
- If there’s any difference between the receipt and the final bill, the final bill will be considered accurate. Please feel free to reach out if you have any questions — we’re here to help!
- The Resort may, at its absolute discretion, cancel the reservation if the Resort is of the opinion that the reservation information provided is falsified or incomplete.
- Upon cancellation of booking, the refund of the booking amount will be started. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e., Debit card/credit card/net-banking and any electronic mode) by which the booking was made by the Customer.
- The refund process may take 10-15 business days.
- The refund requests can only be processed via email info@anantamresorts.com.
- Refunds will be processed through bank transfer only.
- Rates are inclusive of applicable taxes & GST.
NOTE: Organizers reserve all rights to make any changes without prior notice.
BOOKING TERMS AND POLICIES:
- Booking is only for food and stay.
- Campsite activities are standard part for staying.
- Voucher availed for standard activities.
- The voucher is complimentary.
CHECK IN – CHECK OUT POLICY:
- Resort Standard Check-in time is 12:00 PM and check-out time is 10:00 AM.
- Early check-in/late check-out privileges are subject to availability.
- Guests must show the booking confirmation (email, SMS, or printed copy) during check-in.
- Resort reserves the right to refuse check-in in the absence of a valid identification document.
- Any damage or loss of property is a punishable offense and liable to payment.
- Arrival and Departure Information: Arrival and departure information of the foreign national.
- Resort Booking Confirmation: Resort booking confirmation of the foreign national.
- An extension of stay at the Resort is liable to be offered at rate/offer applicable at the time the extension request is made. In case the original offer at which the reservation was booked has expired at that time, the Resort is not liable to offer a room at the original rates but at current rates on offer.
- Certain privileged booking rates or exclusive offers are not eligible for cancellation, refund, or any change. The Customer is therefore recommended to check the room description and any such conditions carefully prior to making a booking. Resort shall not be liable to cancel or refund any money or alter any bookings if booking is made under such privileged booking rates or exclusive offers.
- Cribs / Prams/ Wheelchair is subject to availability.
- Children up to 6 years of age can stay as complimentary. For children between 6 to 12 years, charges will be half the price of the adult rate. Above 12 years will be considered as an Adult.
- All guests must present a valid photo ID issued by a government authority (Hardcopy / Digital Format any).
Required documents for Indian (anyone):
- Aadhaar Card
- Driving License
- Indian passport.
NOTE: PAN cards are not accepted.
Required Documents for the Foreign National:
- Passport / OCI card.
- Valid Visa: if needed.
- Travel Insurance: Travel insurance documents of the foreign national.
- Credit Card/Payment Proof: Credit card or payment proof of the foreign national will freeze equivalent amount on check-in.
Additional Requirements for the Foreign National:
- Foreign National Registration: Foreign national must register with the local police station.
- Local Taxes and Fees: Foreign national must pay local taxes and fees.
GUEST POLICY:
- We do not allow guests under the age of 18 to stay alone at our Resort. It is the responsibility of parents/guardians to ensure the care and safety of their children.
- We do not allow cohabiting couples/partners to stay at our Resort. This policy is part of our Resort's rules and regulations, and we enforce it.
- Guests voluntarily agree and allow the Resort representatives to profile the guest from the public domain to find the details of the guest and make adequate hospitality services to them during their stay in the Resort.
ROOM POLICY:
- Check-in time is 12:00 PM and check-out time is 10:00 AM.
- Subject to availability, we may provide a room of similar category.
- Maximum 2 Adults & 2 Children (below 6 years) are allowed per room.
- Guests handle the security of their room.
- Smoking is prohibited within the rooms.
PARKING POLICY:
- Designated Parking Areas: Vehicles must be parked in designated parking areas only. Parking in unauthorized areas may result in towing or penalties.
- Vehicle Damage Liability: Vehicle owners are liable for any damage caused to the parking area or surrounding structures.
- Parking Capacity: Parking is limited to one vehicle per room. Added vehicles may be parked at the resort's discretion, subject to availability.
- Parking Fees: Parking is complimentary for registered guests. However, a fee may be applicable for added vehicles or long-term parking.
- Security: The resort is not responsible for any loss or damage to vehicles or their contents.
- Towing: Vehicles parked in unauthorized areas or causing obstruction may be towed at the owner's expense.
- Parking Restrictions: Certain areas may be restricted for parking due to maintenance, events, or other activities.
- Accessibility Parking: Designated parking spaces are available for guests with disabilities.
- Parking Complaints: Any parking-related complaints or issues should be reported to the resort's management or security team.
- Please note that vehicle owners are liable for any damage caused to the parking area or surrounding structures. In case of damage, the vehicle owner will handle paying penalties and repair costs, including any new construction required to rectify the damaged part.
- We appreciate your cooperation in maintaining a safe and well-maintained parking environment.
- The Resort is not responsible for damage or disappearance of vehicles kept in the parking area. The Resort is obliged to clearly express in the parking area that the area is not supervised, and the Resort is not responsible for the property kept in there.
FOOD & BEVERAGE POLICY:
- Timing for meals are as follows:
- Breakfast: 08:30 am To 10:30 am
- Lunch: 12:30 pm To 02:30 pm
- Hi-Tea: 05:00 pm To 05:30 pm
- Dinner: 08:00 pm To 09:30 pm
- If Jain or Swaminarayan meals are required, then inform us prior or at the time of Booking.
- Guests are kindly requested not to bring or order food and drinks from outside the Resort. We offer a variety of dining options within the property for your convenience and enjoyment.
- Neatness and hygiene should be adequately supported by the Guest. The Guest should always adhere to the safety, security, and hygiene advice duly provided by the Resort and should avoid breaching the same. The Guest will be solely responsible for any such violation if found.
- If you have any allergies, sensitivities, or intolerances to things like certain fabrics, materials, cleaning products, or foods, please FILL Form & inform the Resort management before your arrival. The Resort cannot be held responsible if this information is not shared in advance.
- Meals are served at designated times in our restaurant.
- We keep the highest standards to ensure the quality of our food.
- Added charges may apply for Room services.
- In case of late arrival at the resort, guests will not be entitled to missed meals or other activities.
CAMPSITE ACTIVITY POLICY:
General Rules
- All guests must register at the campsite office before starting activities.
- Guests must follow all instructions from campsite staff.
- Guests handle their own safety and well-being.
Campsite Etiquette
- Keep the campsite clean and tidy.
- Respect other guests' space and property.
- Keep noise levels down after 10 PM.
Activity Rules
- Hiking: Stay on designated trails, wear suitable clothing and footwear.
- Swimming: Swim in designated areas, follow pool rules.
- Campfires: Keep fires held, follow fire safety guidelines.
Safety Rules
- Emergency Procedures: Familiarize yourself with emergency procedures, including evacuation routes.
- First Aid: Report any injuries to campsite staff.
- Weather: Check weather conditions, follow instructions from campsite staff.
Property Rules
- Damage: Report any damage to campsite property.
- Theft: Report any theft of individual property.
- Waste: Dispose of waste properly.
Disciplinary Action
- Failure to follow rules may result in disciplinary action.
- Campsite staff reserve the right to eject guests who do not comply.
Liability
- Guests take part in activities at their own risk.
- Campsite management is not liable for injuries or damages.
FAMILY SWIMMING POOL POLICY:
- Children under the age of 6 years must always be accompanied by an adult while using the swimming pool.
- The safety and supervision of children is your personal responsibility.
- Children must always be accompanied by an adult.
- Please do not allow children to enter the pool without any adult help.
- Children must obtain permission from an adult before playing in the pool.
- Adherence to our pool safety rules is mandatory.
- Only registered guests of the Resort are allowed to use the swimming pool.
- Diving is not allowed in the swimming pool.
- No electrical appliances, such as radios and hair dryers, are allowed in the swimming pool area.
- Running, horseplay, and roughhousing are not allowed in the swimming pool area.
- Guests must shower before entering the swimming pool to maintain hygiene.
- Guests must wear proper swimwear while using the swimming pool (Nylon and Lycra material only).
- Guests will not be allowed to use Indoor Areas / Games / Rooms in wet clothes.
- No food and drink are allowed in the swimming pool area, except for water bottles.
- The swimming pool may be closed due to inclement weather, maintenance, or other safety concerns.
- No pets allowed in the pool area inside or outside.
- Safety equipment such as life jackets and pool floats is available at the swimming pool.
- Lockers, swimming suits, and towels are available for guest use on a chargeable basis with a refundable deposit. Guests are requested to retain the receipt and return the items in good condition to ensure a full refund.
- If a guest is injured or involved in an accident at the swimming pool, Resort staff will provide immediate aid.
- Guests handle their own safety and hygiene while using the swimming pool.
- Photography is allowed at the swimming pool, but guests must respect the privacy of others.
- Extraordinary events such as parties or ceremonies are allowed at the swimming pool, but guests must obtain prior approval from resort management.
- Our swimming pool has a capacity of 30 people.
PET POLICY:
We understand that pets are part of the family, and we welcome them at our Resort. However, to ensure the comfort and safety of all our guests, we have the following pet policy:
General Policy for Pet:
- We have designated Pet-Friendly Area. Please request for these rooms at the time of booking.
- We allow pets up to 50kg in weight.
- Pets must be always kept on a leash when outside the cottages.
- Pets are not allowed in the Pool Area, Sports Room, Banquet Hall or Restaurants.
- Pets must be well-behaved and does not disturb other guests.
- For the comfort and safety of all our guests, certain pets are not allowed within our resort premises. These include: [list specific breeds or types of pets mention below]. Please ensure that you do not bring any of these prohibited pets with you during your stay. By checking in, you agree to follow this policy:
Dog Breeds (Deemed Dangerous)
- Pit Bull Terrier
- Japanese Tosa
- Dogo Argentino
- Fila Brasileiro
- American Bulldog
- Boerboel
- Kangal
- Wolf-dog hybrids
- Bandog
- Cane Corso
- Presa Canario
- Rottweiler
Wild and Exotic Animals (Illegal under Wildlife Protection Act, 1972)
- Indian Star Tortoise
- Monitor Lizards
- Snakes (including pythons and cobras)
- Parakeets (like Rose-ringed and Alexandrine)
- Macaws and other exotic parrots (unless legally imported)
- Owls
- Myhans
- Peacocks (national bird)
- Dolphins
- Mongooses
Primates
- Monkeys and apes (e.g., langurs, macaques) are illegal to keep as pets.
Birds Protected by Law
- Any bird species native to India that is protected under the Wildlife Protection Act, such as:
- Indian Hill Myna
- Indian Parrot species (except legally imported exotic ones)
Room/Cottage Policy for Pet:
- A non-refundable pet Fee of 1999/- per pet will be charged.
- A maximum of 2 pets is allowed per room/cottage.
- Pets must not be left unattended in the room/cottage.
- Any damage by the pet liable to financial or punishable.
Essential Documents for Pets:
- Animal Registration Certificate: Issued under the Animal Registration Act, 1962.
- Animal Health Certificate: Issued under the Animal Health Act, 2003.
- Animal Insurance Certificate: Issued under the Animal Insurance Act, 1972.
- Vaccination records must be up to date.
- Pets must be well-groomed and clean.
Liability for Pet:
- The owner/guardian handles any damage caused by the pet.
- The owner/guardian handles any disturbance caused by the pet.
Cancellation Policy:
- If a guest brings a pet without prior approval, the Resort reserves the right to cancel the reservation without refund.
- By bringing your pet to our Resort, you acknowledge that you have read, understood, and agree to follow our pet policies.
SMOKING POLICY:
- Designated Smoking Zones: Our Resort provides specific outdoor areas where smoking is allowed.
Prohibited Areas
- Indoor Spaces: Smoking is strictly banned inside rooms, cottages, restaurants, and public indoor areas.
- Swimming Pools & Water Activities: Smoking is not allowed near pools or during water-based activities.
Legal Framework
- Governed by the Cigarettes and Other Tobacco Products Act (COTPA), 2003, which prohibits smoking in public places.
- Resorts must follow signage and enforcement of non-smoking zones.
DRUGS & ALCOHOL POLICY:
- Consumption of alcohol and illegal substances and organizing gatherings and parties of any nature are prohibited within the rooms. The Resort reserves the right to evict any added occupants in the room.
- The consumption of illegal drugs and alcohol is prohibited in our resort.
- The distribution or sale of illegal drugs and alcohol is prohibited.
- Disorderly conduct is also prohibited.
Consequences
- Warning
- Ejection from the resort
- Notification to the police
Responsibility
- Guests handle their own behavior.
- Staff handle enforcing this policy.
CODE OF CONDUCT:
Guest Behavior & Safety
- Guests are expected to behave respectfully toward staff and other guests.
- Harassment, discrimination, or any form of violence is strictly prohibited.
- Smoking is allowed only in designated areas.
- Alcohol is prohibited in our Resort.
Environmental Responsibility
- Resorts encourage eco-friendly practices like water conservation, waste segregation, and avoiding plastic.
- Guests may be asked to take part in sustainability initiatives (e.g., towel reuse programs).
Cultural Sensitivity
- Guests are encouraged to respect local customs, dress codes, and traditions, especially in culturally sensitive areas.
- Photography may be restricted in certain zones.
Prohibited Activities
- Drug use, gambling, and possession of illegal items are strictly banned.
- Wildlife interaction or possession of protected species (e.g., parakeets) is illegal under Indian law.
RESORT RULES:
- Quiet hours are from 10:00 PM to 7:00 AM, and excessive noise may result in a warning or eviction. We strive to keep a peaceful environment for all guests.
- Smoking is prohibited in all indoor areas.
- Smoking is not allowed inside the room for security & safety reasons.
- Consumption of alcohol is prohibited within our Resort premises to keep the safety and serenity of our Resort.
- If a person is found under the influence of alcohol, they will be held responsible for their actions and needed to pay a fine and in such condition for security purposes we would ask to vacate the Resort.
- You will be held fully responsible for any damage caused to our Resort’s property. In such an event, you will have to pay a penalty to cover the damages, the amount of which will be decided by our Resort management.
- Spitting tobacco is strictly prohibited within our resort premises. This not only helps support the cleanliness and beauty of our resort but also ensures the health and safety of our guests.
- If any guest is found spitting tobacco in the Resort premises, a fine of 5000/- will be imposed.
- Feeding street dogs is not allowed.
- Feeding any farm's own animals like cows, dogs, horses, etc. is strictly not allowed.
- Resort reserves the right to ask guests to leave the Resort for their inappropriate behavior, discriminatory or abusive conduct, or endangering other guests.
- Guests will not be allowed to compromise the environment, health, safety, and security aspects of the Resort at any point in time.
LIABILITY & RESPONSIBILITY:
- Liability for Loss or Damage to Property: Guests handle any loss or damage to Resort property, including rooms, facilities, and amenities. We take pride in keeping our property and expect guests to respect our facilities.
- Responsibility for Personal Safety and Well-being: Guests handle their own personal safety and well-being, and the Resort is not liable for any injuries or accidents. We encourage guests to take necessary precautions and follow safety guidelines.
- Be recommended to keep valuables in your personal rooms. Keep your doors locked when not in the room or when you are sleeping. We have a permanent guard in the Resort, but he cannot see all rooms at the same time. The Resort will not in any whatsoever, handle the loss of guests' belongings or any other property.
- All the assets and valuables of the Resort should be duly kept adequately and should not be damaged or destroyed. The Resort has the discretion to levy any charges in the future if it is proven beyond doubt that such damage/destruction to the asset of the Resort (both movable and immovable) has been done or caused by the Guest.
- If you have any allergies, sensitivities, or intolerances to things like certain fabrics, materials, cleaning products, or foods, please inform the Resort management before your arrival. The Resort cannot be held responsible if this information is not shared in advance.
- In case the items you wish to store are exceptionally valuable you must notify the Resort before storing. The Resort may refuse to store this kind of valuables.
- Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is kept and we ask that our guests do also. The Resort takes no responsibility for any personal possessions that are lost, stolen, or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
- Lost property found on the premises is logged and kept in a secure location for a period of 15 days. Thereafter items are either disposed of or donated to charity. The Resort accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after checking out are only held until close of business that day.
SAFETY & SECURITY POLICY:
Your safety and security are our top priority at our resort. The following policies have been implemented to ensure your safety during your stay:
- Please verify your identity and room key during check-in and check-out.
- Room Security: Keep your room door locked and store your key in a secure location.
- Public Area Security: You handle securing your belongings in public areas.
- Emergency Situations: In case of an emergency, please notify our staff at once.
- CCTV Surveillance: Our resort is equipped with CCTV cameras to ensure your safety.
- Fire Safety: We have fire safety measures in place to ensure your safety. Fire safety measures including smoke detectors, fire extinguishers, and clearly marked emergency exits are installed across the property. Guests are requested to follow all safety instructions and avoid any actions that may pose a fire risk.
- Medical Services: Medical services are available at our resort to cater to your health needs.
ENVIRONMENT & ECO-FRIENDLY POLICY:
- At our resort, we are committed to environmental conservation and sustainability. The following policies have been implemented to protect the environment:
- Energy Conservation: We believe DO GREEN – NO GENERATOR, in environmental conservation. We do not use generators and believe in carbon credits (COG). Our goal is to create a green environment with no diesel or carbon emissions.
- Water Conservation: We use water harvesting and recycling systems.
- Waste Management: We strive to reduce, recycle, and dispose of waste in an environmentally responsible manner.
- Conservation of Flora and Fauna: We work to protect and preserve the natural flora and fauna.
- Collaboration with Local Communities: We partner with local communities to promote environmental conservation efforts.
- Environmental Education: We organize environmental education programs to raise awareness among our guests and staff about the importance of environmental conservation.
WATER CONSERVATION POLICY:
Water Conservation Objectives
- To conserve water and use it efficiently.
- To reduce water pollution and protect water resources.
- To raise awareness about water conservation and involve guests in water conservation efforts.
Water Conservation Measures
- Water Savings: We use low-flow showerheads, low-flow faucets, and dual-flush toilets to conserve water.
- Water Recycling: We have a water recycling system in place, which allows us to reuse water for non-potable purposes.
- Water Quality Monitoring: We regularly check the quality of our water to ensure it meets the highest standards.
- Water Conservation Awareness: We organize various programs and activities to raise awareness about water conservation among our guests.
Guest Participation
- Water Savings: We encourage our guests to conserve water by taking shorter showers and turning off the tap while brushing their teeth.
- Reducing Water Pollution: We encourage our guests to reduce water pollution by disposing of waste properly and not throwing anything into the drains.
- Water Conservation Awareness: We encourage our guests to take part in our water conservation awareness programs and activities.
DISPUTE RESOLUTION POLICY:
- By and Conciliation Act, 1996, as amended by the Draft Arbitration and Conciliation (Amendment) Bill, 2024, any disputes arising out of or in connection with this agreement shall be resolved through arbitration.
- The arbitration shall be conducted by a sole arbitrator, appointed by the Club.
- The venue of arbitration shall be Ahmedabad or Gandhinagar, as decided by the Club.
- The arbitration proceedings shall be conducted by rules and procedures under the Act, with the aim of ensuring a prompt solution.
MANAGEMENT RIGHTS:
- Right to Refuse Service: The Resort reserves the right to refuse service to any guest or group that does not follow these terms and conditions. We reserve the right to ensure a safe and enjoyable environment for all guests.
- Right to Cancel or Modify Bookings: The Resort reserves the right to cancel or change bookings in case of unforeseen circumstances, such as natural disasters or other emergencies. We will make every effort to accommodate guests in such situations.
- The management reserves for itself the absolute right of admission to any person in the resort premises and to request any guest to vacate his or her room at any moment without earlier notice and without assigning any reasons whatsoever. The guest shall be bound to vacate when requested to do so. In default, the management will be entitled to remove the luggage and belongings of the visitor from the room occupied by him or her and lock the room or rent the room to another guest. This will only happen if the person(s) occupying the room(s) are disturbing the place or/and safety from the resort/personnel or other resort guests.
GOVERNING LAW:
- Governing Law: This agreement shall be governed by and construed by the laws of India, particularly the Indian Contract Act, 1872, and the Consumer Protection Act, 1986, as applicable in the state of Gujarat.
- Area: Any disputes or matters arising here from shall be subject to the exclusive authority of the courts in Ahmedabad and Gandhinagar.
- Dispute Resolution: Any disputes shall be resolved through arbitration and mediation by the Arbitration and Conciliation Act, 1996.
- Notices and Communication: All notices and communications shall be in writing and sent via registered post or email to the addresses specified by the parties.
- Service Terms: The club's services shall only be available to members who have followed the membership rules and terms.
- Payment Terms: All payments must be made on time, and late fees may be applied for any delays.
- Cancellation and Refund: Members must follow the club's rules and terms for cancellation and refund of services.
- Limitation of Liability: The club shall not be liable for any damages or losses under any circumstances, except to the extent caused by its gross negligence or willful misconduct.
- Amendments and Updates: The club may change and update its rules and terms from time to time, and members must follow these changes.
Governing Law Clause
- This agreement shall be governed by and construed by the laws of India, without giving effect to any principles of conflicts of law. The courts in Ahmedabad and Gandhinagar shall have exclusive authority over any disputes arising out of or related to this agreement.
Dispute Resolution Clause
- Any disputes arising out of or related to this agreement shall be resolved through arbitration by the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by the club, and the venue of arbitration shall be Ahmedabad or Gandhinagar.
CHANGE TO TERMS AND CONDITIONS:
- Right to Modify Terms and Conditions: The Resort reserves the right to change these terms and conditions at any time, without prior notice. We will make every effort to notify guests of any changes.
- The Resort shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
- If the Resort waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
- The Company reserves the right to change these terms and conditions at any time without prior notice. If any changes are made, the revised terms and conditions shall be posted on this website at once. Please check the latest information posted here to inform yourself of any changes.
GUJARAT SPECIFIC POLICIES:
- We would like to inform you that Gujarat is a dry state and has strict laws against the consumption and possession of narcotic drugs and substances.
- In compliance with the Prohibition Act and the Narcotic Drugs and Psychotropic Substances (NDPS) Act, 1985, we prohibit the possession, sale, purchase, and consumption of alcoholic beverages and narcotic drugs within our premises.
- Respect for Other Guests and Staff: Guests must respect other guests and staff, and any harassment or disruption may result in a warning or eviction. We strive to support a welcoming environment for all guests.
- Compliance with Resort Rules and Regulations: Guests must follow resort rules and regulations, including quiet hours, smoking policies, and pet policies. We expect guests to respect our Rules and Regulations.
ADDITIONAL TERMS & CONDITIONS:
- Please take care of our property and cooperate in its safety and security.
- Resort keys must be deposited at the reception desk whenever the guest leaves the premises and at the time of check-out. We charge 1000/- for any lost keys.
- Claimed items can be collected from the Resort with valid identification or alternatively the Resort can arrange postage on behalf of the guest at their expense.
- We do our best to ensure reservation arrangements are satisfactory, however, the Resort does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, added expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but are not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
- You further agree that the General Terms and Conditions as provided on the website https://anantamresorts.com/ shall constitute the binding agreement between yourself and Resort Diplomat in relation to all commercial arrangements including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
- By going ahead with the reservation, you further agree and acknowledge that if the reservation is accepted by the Resort, your stay thereafter shall be subject to the Resort’s Standard Terms and Conditions in respect of their reservation/stay at the Resort.
- Please note that we reserve the right to refuse accommodation to anyone who does not meet our guest policy requirements.
PLEASE CONTACT:
- Website: https://anantamresorts.com/
- Email: info@anantamresorts.com
- Insta Id: anantamresorts
- Facebook: Anantam Clubs and Resorts
- Call us on +91 96876 15514 for any help.
THANK YOU